Search This Blog

Consumer Protection (Consumer Disputes Redressal Commission) Rules 2020 : 'Act' means the Consumer Protection Act 2019

Consumer Protection (Consumer Disputes Redressal Commission) Rules 2020 : 'Act' means the Consumer Protection Act 2019  MINISTRY OF ...

Consumer Protection (Consumer Disputes Redressal Commission) Rules 2020 : 'Act' means the Consumer Protection Act 2019 


New Delhi, the 15 July, 2020

G.S.R. 448(E).— In exercise of the powers conferred by sub-section (1) and clauses (a), (p), (q), (s), (u), (v), (y), (z), (zd), (ze), and (zj) of sub-section (2) of section 101 of the Consumer Protection Act, 2019 (35 of 2019) and in supersession of the Consumer Protection Rules, 1987 in so far as they relate to matters covered under these rules, except as respects things done or omitted to be done before such supersession, the Central Government hereby makes the following rules, namely:-
Consumer Protection
1. Short  title  and  commencement.—  
  • (1)  These  rules  may  be  called  the  Consumer  Protection (Consumer Disputes Redressal Commissions) Rules, 2020.
  • (2) They shall come into force on the 20th day of July,2020.
2. Definitions. —(1) ln these rules, unless the context otherwise requires,—
  • (a) 'Act' means the Consumer Protection Act 2019 (35 of 2019);
  • (b) 'appellant' means a person who makes an appeal against the order of the National Commission, the State Commission or the District Commission, as the case may be;
  • (c) 'authorised agent' means a person duly authorised by a party to present any complaint, appeal or reply on behalf of such party before the National Commission, the State Commission, or the District Commission, as the case may be;
  • (d) ‘Commission’ means the District Commission, the State Commission, or the National Commission, as the case may be;
  • (e) ‘Consumer Welfare Fund’ means the Consumer Welfare Fund established by a State Government or, as the case may be, by the Central Government under section 57 of the Central Goods and Services Tax Act, 2017 (12 of 2017) ;
  • (f) 'memorandum' means any memorandum of appeal filed by the appellant;
  • (g) 'nationalised bank' means a corresponding new bank specified in the First Schedule to the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 (5 of 1970) or a corresponding new bank specified in the First Schedule to the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1980 (40 of 1980);
  • (h) ‘opposite party' means a person who answers a complaint under the Act;
  • (i) 'President' means the President of the National Commission, the State Commission or the District Commission, as the case may be;
  • (j) 'respondent' means the person who answers any memorandum of appeal;
  • (k) “section” means a section of the Act;
  • (l) 'State' includes a Union territory;
(2) The words and expressions used herein, but not defined and defined in the Act shall have the meaning assigned to them in the Act.

3. Working days and office hours of National Commission. — The working days and office hours of the National Commission shall be the same as that of the Central Government.

4. Seal and emblem. — The official seal and emblem of the National Commission shall be such as the Central Government may specify.

5. Sitting of National Commission. — The President of the National Commission shall convene sittings of the National Commission as and when it may be necessary, and such sittings shall be notified by the National Commission.

6. Manner of authentication of goods by National Commission for analysis and testing.-(1)The National Commission may direct the complainant to provide one or more than one sample of the goods in clean containers with stopper properly fixed on them for the purposes of testing or analysis.

(2) On receiving the samples of such goods, the National Commission shall seal it and fix labels on the containers carrying the following information, namely:-
(a) the name and address of the appropriate laboratory to whom sample shall be sent for analysis and test;
(b) the name and address of the National Commission;
(c) the case number; and
(d) the official seal of the National Commission.
(3) The sealed sample shall be sent to the recognised laboratory by the National Commission.

(4) The recognized laboratory shall, after receiving sealed sample and examining it, shall forward its report to the National Commission within forty-five days or within such extended time as may be granted by the National Commission, specifying the nature of the defect and date of submission of report.


7. Fee for making complaints. – (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, as specified in the table given below, in the form of crossed Demand Draft drawn on a nationalised bank or through a crossed Indian Postal Order in favour of the President of the District Commission or the Registrar of the State Commission or the Registrar of the National Commission, as the case may be, and payable at the respective place where the District Commission, State Commission or the National Commission is situated, or through electronic mode as per arrangement made by the Commission concerned.

(2) The District Commission or the State Commission, as the case may be, shall credit the amount of fee received by it under sub-rule (1) to the Consumer Welfare Fund of the State and where such Consumer Welfare Fund is not established, into the appropriate account of the State Government, and the National Commission shall credit such amount of fee received by it to the Consumer Welfare Fund of the Central Government.




Value of goods or services paid as consideration

Amount of fee payable




District Commission


Upto rupees five lakh



Above rupees five lakh and upto rupees ten lakhs



Above rupees ten lakh and upto rupees twenty lakhs

Rs 400


Above rupees twenty lakh and upto rupees fifty lakh rupees



Above rupees fifty lakh and upto rupees one crore


State Commission


Above rupees one crore and upto rupees two crore



Above rupees two crore and upto rupees four crore



Above rupees four crore and upto rupees six crore



Above rupees six crore and upto rupees eight crore



Above rupees eight crore and upto rupees ten crore


National Commission


Above rupees ten crore


8. Manner of filing complaints electronically. —The electronic filing of complaints in National Commission, State Commission and District Commission shall be effective from such date and for such category of cases as may be notified by the President of the National Commission from time to time.

नोट :- हमारे वेबसाइट पर ऐसी जानकारी रोजाना आती रहती है, तो आप ऐसी ही सरकारी योजनाओं की जानकारी पाने के लिए हमारे वेबसाइट से जुड़े रहे। 



Aadhaar Cards,28,aap,1,account,5,act,3,admit card,1,agenda,1,agreement,1,Agriculture,134,AIIMS,8,Air,9,Air Force,14,airport,5,Allowance,9,amendment,22,amrut,1,Anganwadi,1,Animal,7,Anniversary,9,antartica,1,App,20,appointment,5,Army,12,Article,2,arunima sinha,1,ASEM SUMMIT 2018,1,Assembly,4,Atal,5,Atal Bhujal,3,ATM,2,atmanirbhar,19,Atomic,1,Auto,2,Awaas,98,Awards,47,Ayurveda,20,Ayushman Bharat.Jan Arogya,13,Azad Hind,1,Balika,5,band,2,Bank,45,Bankruptcy,1,BCCL,2,Berojgari Bhatta.,4,beti,3,Bihar,26,Bima,17,Biography,1,Biomedical,1,Biotechnology,2,Blue,2,Board,26,boder,4,bond,5,Bonus,3,BRICS,2,Bsnl,4,Budget,15,Building,7,Business,163,Cabinet,4,Cable Car,1,cadets,1,cancer,4,Capital,6,Capital.Index,3,Car,2,Card,60,cargo,1,Cases,6,CBI,1,cbse,19,CCL,2,CDS,1,centre,8,CERTIFICATE,14,CGHS,3,channels,1,Child,67,Child Sexual Abuse,2,Children,13,CIMAP,1,Cities,11,Citizen,7,City Gas Distribution,4,clearance,3,Coal,16,College,41,Commerce,39,Commission,49,Compani,6,Conclave,1,Condolence,2,Conference,6,Consumer Price,17,cooperation,2,Corona,267,country,4,Court,13,credit,2,Crude Oil,20,CTET,2,Culture,36,Currencies,5,Customs,1,Cyber,4,Cyclone,13,Dam,1,Dearness,4,debt,2,defence,50,Definition,1,Delhi,74,development,70,Develpment,88,Diamond,1,Digital India,19,Direct,3,disable,2,Disaster,6,Divyangjans,5,Diwali,2,Domicile,3,doordarshan,1,Driving,6,Drug,3,Drug trafficking,1,e-Office,3,e-Vidhan,3,Earth,5,echs,1,Education,184,elec,1,Election,52,Electoral,7,Electrification,15,Emergency,2,Employment,86,Energy,10,enterprises.farmer,3,entrepreneur,5,Environment,33,EPFO,28,ESEM SUMMIT,1,EVM,1,EXAM,55,Exhibition,3,Export,12,extraction,1,Fabric,1,Family,34,Fani,4,Fare.Scheme,1,Farmers,66,Fasal,7,FAU-G,1,fdi,1,Fertilizers,18,Festival,15,Filing,1,Film Festival,3,Finance,85,Fish,6,Fit India,3,Food,34,force,8,forest,22,freedom.Fighters,2,G-20 Meeting,1,G-20 Summit,2,Gaja,2,Games,8,Gandhi,6,garib,4,GDP,4,General,5,Girls,25,Global,5,Goa,2,Gold,3,Gold Bond Scheme,7,gove,1,Government,206,Gram Panchayats,9,Gramin,19,Green,9,Greetings,6,ground,2,GSAT,1,GSAT11,1,GSLV,1,GST,30,GSTR,3,guidelines,17,guinessbook,2,Hackathon,1,haj,4,Harassment,2,Haryana,13,Hassle,1,Hausla,1,Health,117,helmet,1,homage,1,Homoeopathy,11,Hospital,23,Hostels,5,Housing,153,HRA,1,Human,42,ID,2,IFFI,1,IISF,1,import,12,Incom Tax,34,income,13,Index,29,India,83,India-China,4,industry,45,information,12,Infrastructure,12,Insolvency,1,Institution,14,insurance,2,interest rates,3,internal,1,Internet,6,Internship,2,investment,2,IRCTC,1,ISRO,10,Issue Price,4,IT,2,J&K,8,JanDhan,5,Jawaharlal,5,jeddah,1,JEE,7,Jeevan Shakti,7,jharkhand,20,Jio,2,JOB,157,Khelo,5,Kheol,6,kisan,95,koushal Yuva,3,KPCS,1,kumbhmela,18,kvic,1,KVS,23,Language,2,Laptop,4,Law and Justice,3,Legislative,3,Licence,4,Livelihood,1,livestock,1,loan,38,Location,2,lockdown,81,Lok,32,LPG Gas,7,LTC,1,Maan Ki Baat,5,Mahila-E-Haat,1,Main Nahin Hum,2,Make in India,7,Man-Dhan,7,management,5,Manrega,8,Mantri,173,Marger,1,Market,9,MARRIAGE,14,martyrs,1,MAT,1,Mata Vaishno Devi,1,Maternity,2,Measurement,1,media,3,Medicine,36,Meeting,4,Memorial,6,Metro,16,mid day,1,Minister,11,minorities,1,Mission,47,Mobile,24,money,5,Monsoon,1,Movie,1,mp,6,Mtnl,2,Mudra,9,Mukhyamantri,58,municipal,1,Museum,8,Nabard,2,NAE,2,Namami Gange,24,Nation,11,National,89,National Highways,78,National Project,25,Nationhood,1,Natural,2,Natural Gas,36,Naval,10,Navodaya Vidyalaya.,1,NCC,1,NCERT,3,NCR,3,NDA,3,Nehru,4,Net Project,3,Netaji Subash Chandra Bose,3,New,13,New Airport,4,News,14,NIRVIK,1,Niti Aayog,35,NMCG,1,NNC,1,Nominations,1,Northeast,19,not,1,Notification,170,NPS,7,NuGen,1,Nursing,4,Nutrition,4,OBC,3,ODF,1,odisha,6,Online,78,Operation Green,1,Organic,2,Orphanages,1,Padma,2,Paisa,1,pakistan,3,Pal,2,Pan Card,4,Park,4,Parliament,7,parliament attack,1,passbook,1,Passport,5,Patel,3,patna,1,Payment,6,pcs,1,Pension,49,Petroleum,14,pho,1,Physical,1,pm,27,PMAY,2,Police,11,Policy,16,Pollution,13,Port,6,Portal,26,Poshan,9,post office,6,poverty,3,Power,36,Powergrid,4,Pradhan,173,Pradhan Mantri Awaas Yojna,207,prasarbharti,1,pregnant,1,President,9,prime minister,9,Prisoners.,1,private,3,Prizes,3,Professionals,3,promotion,2,PSLV,3,public,1,Puruskar,3,Qaumi Ekta,1,radio,1,Rail,21,Railway,153,Rainfall,1,Rajasthan,17,Rajbhasha,2,Ration,45,RBI,8,Real Estate,1,Recruitment,96,Red Fort,4,Refinery,13,reform,1,releases,1,Repo Rate,2,reproduction,1,Reserved,11,Resources,38,Result,42,retire,7,Return,7,review,1,Revolution,2,Right,1,Ring Road,3,river,17,Road,77,Ropeway,1,RRB,5,RRCB,5,RTI,2,Run for Unity,3,Rural,46,Sabha,33,salary,5,Sampann,3,Samridhi,5,Sanskrit,1,Satellite,4,Saubhagya,1,Saving,3,Scheme,712,Scholarships,27,School,91,Scientist,3,sector,4,security,4,Seminar,1,Senior,4,Service,18,Session,2,Sexual,1,Share,4,shramik Card,2,SIAL,1,Skill Develpment,34,Smart,20,Smuggling,1,Snowfall,1,social,1,soil,2,Solar,24,soldier,1,son,1,space,5,Sports,26,SSC,15,Sstellite,1,Staff.,5,Staff.Safety,1,Startup,5,Startup India,8,state,4,Statistics Day,1,Steel,12,stocks,10,Strike,1,Student,34,Sukanya Samriddhi Yojana,5,summit,6,supreme,2,Surgical,1,Swachh Bharat,36,Swadesh Darshan,15,Swadhar Greh,2,Swamitva,2,Swaraj,1,System,9,Tabacco,2,TAX,54,Teacher,9,technology,9,Telecom,13,Terrorism,6,Textile,7,Ticket,12,tiger,1,Tourism,62,Tracking,1,Trading,2,Trafficking,1,Train,63,Training,16,Transgenders,1,Transport,92,travel,7,Tribal,9,tricolour,1,trust,4,UGC,3,Ujjwala,12,Unity,3,University,16,unlock,10,Unreserved,2,UPSC,24,Urban,45,UTS,3,uttar Pradesh,31,Uttarakhand,9,Vaccine,1,Vehicle,12,Village,9,Village Cleanliness,2,virus,245,Visa,5,Voting,6,Wages,4,waste,3,water,28,Water Resources,33,WCO,1,Weather,1,Website,4,West Bengal,6,wifi,2,Wildlife,4,Winter,1,Women,120,workshop,6,Year,1,Yoga,13,Yojana,312,youth,26,Youth Parliament,2,आग दुर्घटना,1,जी-20 देशों की बैठक,1,नेट परियोजना,1,पुलिस,1,प्रत्यक्ष कर,1,बाल यौन शोषण,1,वर्षगांठ,1,वायु सेना,1,स्मारक,1,
Indian Govt Scheme - Sarkari Yojna - सरकारी योजना: Consumer Protection (Consumer Disputes Redressal Commission) Rules 2020 : 'Act' means the Consumer Protection Act 2019
Consumer Protection (Consumer Disputes Redressal Commission) Rules 2020 : 'Act' means the Consumer Protection Act 2019
Indian Govt Scheme - Sarkari Yojna - सरकारी योजना
Loaded All Posts Not found any posts VIEW ALL Readmore Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share to a social network STEP 2: Click the link on your social network Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy Table of Content